Previously, customers could only join a Waitlist at the restaurant. However, we now have an online waitlist function that allows customers to register themselves online.
Related Help Articles： Using the Waitlist Feature
1． Select "Venues" from the "Setup" Settings page.
2． Press the setting button (gear mark) for the venue you wish to set up.
3． On the "Online" tab, set the "Waitlist Policy".
※The notification text you set will be displayed to customers only at the venue that has applied for the Waitlist function.
1． Select "Sheets" from "Setup" on Settings Screen.
2． Check the "Waitlist?" column and press the Edit button for the shift you wish to change.
3． Set up the items indicated below by the red frames.
Enable Online Waitlist
Setting to enable the Online Waitlist feature.
Even if online reservations are disabled, it is possible to accept online waitlist requests.
Waitlist Open Time
Setting to indicate when the Waitlist begins accepting requests.
E.g. If the operation hours set in "Sheets" starts at 11:00 and the open time of the waitlist is set to 10:30, waitlist requests can be made from 10:30 for the business hours after 11:00.
|Waitlist Close Time
|Setting to indicate when the Waitlist stops accepting requests.
- If you do not set the start and end time of the Waitlist, it will default to the "start time" and "last entry time" of operation hours set in "Sheets".
- Customers can only join the Waitlist for slots with enough time available for their stay.（Same as regular reservations.）
E.g. If the "end time" of the hours of operation set in "Sheets" is 17:00 and the stay duration is set to 2 hours, customers can register for the Waitlist until 15:00.
The URL to join a Waitlist is partially different from the normal reservation URL.
Reservation URL https://www.tablecheck.com/shops/WEBID/reserve
Waitlist URL https://www.tablecheck.com/en/WEBID/waitlist
Please use the above URL or convert the URL into a QR code and post it on places such as your homepage to notify customers on how to join the waiting list.
1． When the Waitlist URL is accessed, the "Waitlist Policy" set in the Settings will be displayed.
2． Customers will enter the number of people and personal information and press "Join the waitlist".
※If you have enabled settings to display the Waitlist and the number of people registered, it will be shown here.
3． Waitlist registration is completed.