Skip to main content
for diner

Using the Waitlist Function

 

To use this function, SMS setting has to be enabled.
(Additional charges apply.)
 Click here for more details on the SMS features.
 
 
Adding to the Waitlist

Manager System Screen

Diner Facing

1. Go to the Waitlist tab and click on the Add to Waitlist button.

1.png

The waitlist function is available only on the current day.
 ―  

2. The Reservation form will appear, where you may enter as much information about the diner as you like (party size is a compulsory field.)

3. Upon saving your waitlist entry, the Waitlist SMS Registration screen will prompt for the following information.

No Customer Added:

  1. Customer name
  2. Waitlist SMS recipient

2.png

 

Customer Profile Added:

  1. Waitlist SMS recipient
4. Your waitlist reservation has now been created, and an SMS is sent to the customer noting of successful registration.

3.png

Notifications will be send by SMS
(if SMS feature was enabled and utilized.)

4.png


Please Note
    • SMS Sender displayed differs from mobile carrier to carrier.
    • This feature is from sending only, and therefore cannot receive responses.

Estimate Time
Additionally, you may make an internal waitlist quote time on your waiting reservation as a memo.

※This information is not displayed to diners.  

5.png 6.png

 

ー
　  
Assigning to a Table

Manager System Screen

Diner Facing

1. When you are ready to assign a table, select the corresponding reservation and press the Seat & Page button.

7.png

 ―

2. The Edit Reservation menu will appear:

  1. Select your Table
  2. Save
  3. Page your Diner

 mceclip8.png


Number of Pages
A maximum of up to 5 pages can be set upon table availability.

Paging Interval
Pages to the diner upon table availability can be set to send 1 page per min or up to 3 hours

Depending on the above settings, the SMSes will be sent to the diner accordingly when their table is available.

 Diner is paged when table is ready!

8453.png

 

3. Reservations that have been notified will have their reservation status set to Paged.

9.png

When the diner has been seated at their table, you may remove them from the Waitlist by updating the reservation to the Seated status.		  

　

　  
Waitlist Cancellation

There are times where diners do not wish to wait further or do not turn up when paged, in situations like these, you may remove their reservation from the waitlist by changing the reservation status to Cancelled, No Show or Deleted, where appropriate.

Manager System Screen

Diner Facing

On the Finished tab:

10.png

 

Paging Duration
From 1 minute and up to 3 hours, you may determine how long you wish to keep the seat after sending the first page.

 

If you do not cancel the reservation after the paging duration is complete, the reservation remains on the Waitlist tab as Paged status, with the elapsed time highlighted in red.

11.png

 

If you cancel the waiting reservation, the diner will receive a cancellation notice.

12.png

　

Waitlist Cancellation: Diner Cancels

Manager System Screen

Diner Facing

 

― 

Cancelling via TableCheck:

13.png

 

On the Finished tab:

14.png

Successful Cancellation:

15.png 

 

Related articles