To use this function, SMS setting has to be enabled.
(Additional charges apply.) Click here for more details on the SMS features. |
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Adding to the Waitlist |
Manager System Screen |
Diner Facing |
1. Go to the Waitlist tab and click on the Add to Waitlist button. The waitlist function is available only on the current day.
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2. The Reservation form will appear, where you may enter as much information about the diner as you like (party size is a compulsory field.) |
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3. Upon saving your waitlist entry, the Waitlist SMS Registration screen will prompt for the following information.
Customer Profile Added:
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4. Your waitlist reservation has now been created, and an SMS is sent to the customer noting of successful registration. |
Notifications will be send by SMS Please Note
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Estimate Time
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Assigning to a Table |
Manager System Screen |
Diner Facing |
1. When you are ready to assign a table, select the corresponding reservation and press the Seat & Page button. |
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2. The Edit Reservation menu will appear:
Number of Pages A maximum of up to 5 pages can be set upon table availability. Paging Interval Pages to the diner upon table availability can be set to send 1 page per min or up to 3 hours Depending on the above settings, the SMSes will be sent to the diner accordingly when their table is available. |
Diner is paged when table is ready!
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3. Reservations that have been notified will have their reservation status set to Paged. |
Waitlist Cancellation |
There are times where diners do not wish to wait further or do not turn up when paged, in situations like these, you may remove their reservation from the waitlist by changing the reservation status to Cancelled, No Show or Deleted, where appropriate. |
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Manager System Screen |
Diner Facing |
On the Finished tab:
Paging Duration
If you do not cancel the reservation after the paging duration is complete, the reservation remains on the Waitlist tab as Paged status, with the elapsed time highlighted in red. |
If you cancel the waiting reservation, the diner will receive a cancellation notice. |
Waitlist Cancellation: Diner Cancels | |
Manager System Screen |
Diner Facing |
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Cancelling via TableCheck: |
On the Finished tab: |
Successful Cancellation:
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