Creating Customer Surveys

Indicate the venues you wish this survey to be active for.
Deselect "All Venues" to select individual venues through a drop down list.
You can only select venues that are linked with your account.

Indicate the meal periods you wish to enable this survey for. Selected meal periods are darkened.

Clicking "Open Editor" will take you to the survey content editing screen.
※Please refer to the next "Editing Surveys" section for details.

Indicate the date range in which the survey should be active. (Optional)
Reservations within those dates will receive a survey on the following day.

If you wish for the survey to skip certain customers/reservations or only be sent to certain customers/reservations, you can indicate the attributes here. (Optional)

Attributes that can be filtered:

• Customer Tags
• Reservation Flags
• Reservation Source
• Reservation Channel
  
  

Set a greeting title here of up to 100 characters.
This text is displayed just above the survey Start button.

Set your content of up to 400 characters here.
This text is displayed between the Intro Title and the survey Start button.

Setting up answer patterns to questions
Optional and mandatory settings are available (if you set it to optional and customers do not respond, you will not be able to see the data of those who did not respond in Insight）

• 5-star rating：Answer on a scale of 1 to 5
• Open text：Answer with a maximum of 500 characters of text.
• Tick box：Answer with multiple selectable tick boxes.（Up to 9 boxes）
• Single Selection：Select a single answer from multiple choices（Up to 9 choices）

Question Item Title
Up to 100 letters each, and a maximum of 20 questions can be set.

Explanatory text about the question items
You can set up to 400 letters to be displayed below the question.

Currently, only stars can be selected.

Setting the category of questions
If you are using Insight, you can filter data by category.

You may add a message title of up to 100 characters to be displayed upon completion of the survey.
※If you select "Recommended Template," "Thank you." is entered by default.

You may add a message body of up to 400 characters to be displayed upon completion of the survey.
The text you set will be displayed below the title.
※If you select "Recommended Template," "Thank you for taking the time to complete our survey." is entered by default.

You may add a hyperlink to the ending of your survey. The message content of the hyperlink can be up to 50 characters.

You can change the displayed survey completion screen according to the average review score.
By clicking "Turn on", you can set the completion screens of each review score average.

※If a customer has already answered the survey, a message stating that they have already answered the survey will be displayed.