Is it possible to get customers to select a menu when making a reservation with the Automated Response System?
Customers will not be able to select a menu from a choice menu when making a reservation through the Automated Response System.
Although a prefixed menu can be set to tag to all reservations made through the system, customers will however, not be aware of this happening.
Setting multiple menus will be difficult, and is highly not recommended.
If I were to turn on the Prepayment / Deposit feature, will customers be able to key in their card information via the Miseban function?
If customers choose the option of receiving and making their reservation via the SMS link, they will be able to make reservations with the activated prepayment / deposit function.
If customers choose the option of making their reservation via the automated response system, they will be unable to enter their credit card details. With that in mind, it is often encouraged to turn off the automated response system option when the prepayment / deposit function is in play.
Will my calls still be transferred if I use the same number for both shop and FAX?
Our service provider (Twilio) is unable to differentiate if incoming calls / connections are for phone calls or the FAX machine. Therefore, it is advised you get a separate number for each services.
※ Certain PBX models do have a transfer calls function which will work in this case.
May I use the transferring of unreachable calls to Miseban function regardless of which telecom company I am using?
It is possible to use this function regardless of telecommunication company you are using, as long as they have the call forwarding service available.