This feature sends an alert or notification to your designated phone number(s) and/or email(s) whenever the indicated reservation event is triggered for reservations with specific flags.
A useful example for the use of this function would be for restaurant managers to receive a SMS alert whenever a new VIP reservation has arrived at the restaurant.
| Note: Additional charges will apply for the use of SMS. |
This article covers the following topics:
Setting up
1. On TableCheck Settings, select Operations and then select Alert Rules.
2. Click on the New Alert Rule button to get started.
3. Set up your rule with the fields below and click Create when done.
| ① Enabled | If the box is checked ☑, the alert rule will be enabled. |
| ② Name | Give your alert rule a name to easily distinguish it. |
| ③ Venues |
If this rule is to be applied to all venues, simply indicate All Venues as ☑. If this rule is to be applied to specific venues only, select from the drop-down list. |
| ④ Reservation Events | Select the event / situation in which you would like to be notified for. |
| ⑤ Advance Alerting for "Start" Events |
You can select the advance time duration at which you would like to receive the alert for "Start" events. Example: If Advance Alerting for "Start" Events is set to 15 minutes, you will receive a SMS or email notification 15 minutes before the reservation start time. |
| ⑥Service Modes | Select all the service modes you wish to be alerted for. |
| ⑦ Meals | Select all the meal periods you wish to be alerted for. |
| ⑧ Reservation Flags | Select the required flags based on your requirements, you will receive alerts for reservations that have been assigned one of the selected flags. |
| ⑨ Show Alert in Manager |
Enabling this would enable the alert (bell) icon on TableCheck Manager screen. Clicking on the above bell icon with a notification alert will bring you to the corresponding reservation the alert is for. |
| ⑩ Alert Duration | Select from the drop-down list how long you would like the alert to be displayed for. |
| ⑪ Sound | You can select your desired alert sound from the drop down list of sounds to accompany (bell) alerts on TC Manager. |
| ⑫ Sound Repetitions | You can also select the number of times the alert sound should be played for each alert. |
| ⑬ Language | You can select the language in which the SMS / email notifications should be sent. |
| ⑭ Add Email | All the Email IDs entered here will receive email notifications. |
| ⑮ Add Phone | All the phone numbers added here will receive SMS notifications. (Provided SMS is enabled for the venue). |
SMS/ Email Notifications
SMS