In order to strengthen system security to ensure your diners' data remains safe, TableCheck is implementing 3 new security measures to safeguard your venues.
Any inconvenience with the introduction of these measures is deeply regretted, and we seek your understanding and cooperation.
1. Request for Browser Update by end of April
We recommend that venues utilize the latest version of supported browsers when accessing TableCheck. Please note that certain new features are not supported on outdated browser versions from end of April onwards, so please update your browser versions by then.
2. New Login Screen (with SSO Authentication)
-
TableCheck Settings (released 20th June)
- TableCheck Manager (planned for July 25)
*Schedules for release may be subjected to changes.
SSO authentication is a feature which allows you to log into multiple related applications with a single login authentication. Up till now, users were required to login separately on separate sites to access TableCheck Manager, TableCheck Settings and Insight. However, moving forward a single login screen will manage access to all applications. Along with this update, the TableCheck's login page URL will be changed, so please ensure to have your credentials ready for manual sign-in.
3. Complex Password Required
At present passwords are only required to be 8 characters long, however moving forward complex passwords would be required when updating new passwords.
*Schedules for each measure release may be subjected to changes.
For more information on each topic:
We recommend that venues utilize the latest version of supported browsers when accessing TableCheck. Please note that certain new features are not supported on outdated browser versions.
If you are currently using browser versions as listed below, we urge you to update them to the latest version.
| PC | Checking / Updating Your Browser Version |
|
Google Chrome - older than version 83 |
|
|
Firefox - older than version 83 |
|
|
Microsoft Edge - older than version 80 |
|
|
Safari - older than version 12 |
|
| iPad / iPhone / Android | Checking / Updating Your Browser Version |
| Safari - older than version 12 | Update your iOS on iPhone / iPad |
|
Google Chrome - older than version 83 |
Update Google Chrome (iPad / iPhone) |
TableCheck officially supports and recommends Google Chome for PCs and Safari for iPads / iPhones.
TableCheck will be putting in place an automatic URL redirect to the new login page when users access the old one.
Therefore, there will be no need to manually enter the new URL.
You may still bookmark the new URL for easy reference if you have not done so before.
New Login Page URL: https://app.tablecheck.com/
Users are able to access the above URL today, but please note that the official release is scheduled for mid-May.
|
New Login Screen |
Application Selector Screen |
Due to the change of our login page's URL, if you had saved your login credentials to your device / browser, auto-fill function may not work for the new page. Please login manually with your email ID and password.
Should you wish to retrieve your previously saved credentials from your browser, please refer to our Frequently Asked Questions.
*Due to security reasons, we do not recommend saving passwords in your browser.
complex passwords are required when updating your TableCheck account password. Depending on your venue's configuration, the date where the system will prompt you to update your password may vary. (Password update is usually prompted once every 4 months.)
View the below for complex password requirements.
- Minimum password length: 12 characters
- Contains at least one lowercase and uppercase character
- Contains at least one number
- Contains at least one special character
- Different from the last 5 passwords
- Does not contain more than 5 consecutive characters from your Email ID
(e.g. If your Email ID is jane20@tablecheck.com, the password "Jane2023!" or "check2023$" will not be accepted.)
Should 5 failed login attempts be exceeded, your account will be locked. To unlock your account, please refer to the email subjected as Unlock Account from no-reply@tablecheck.com that is automatically sent to your Email ID to unlock it. Alternatively, you may re-attempt logging in after 5 minutes of being locked out.
If you would like to receive the email instructions to unlock your account again, please enter your Email ID here.
Q: How can I retrieve my previously saved password?
A: The steps to retrieving your saved credentials will vary depending on your browser and device. Please refer to the following pages accordingly.
Chrome: PC / Android / iPhone and iPad
Safari: Mac / iPhone and iPad
Q: What should I do if I forgot my login credentials?
A: If you have forgotten your password, please refer to the following articles.
Kindly reach out to our Support team at global-support@tablecheck.com for assistance if:
- You are unable to receive the reset link email to reset your password as your Email ID is not a valid address.
- You have forgotten your Email ID used to access your TableCheck account.
Q: When will I be required to apply a complex password?
A: Following mid-June, any time you are required to update your existing password, the system will require a complex password.
All new users accounts created will also require a complex password.
Q: Will a complex password be required when I create a new user?
A: Yes, a complex password will be required to create a new user.
Q: I am unable to remember a complex password, can I use a simple password instead?
A: We truly apologize for the inconvenience, however a complex password will be required to ensure a level of system security to safeguard your data.
Q: What special characters can be used in my complex password?
A: Any standard symbol available on your keyboard such as ! @ # $ % ? can be used.
Q: I have updated to a complex password but I am unable to log in despite entering it correctly.
A: Please ensure that both your Email ID and password were entered correctly and try again. If you are still unable to log in, please enter your Email ID here to receive a password reset link.
Q: Will I be able to reuse my previous password?
A: As with complex password requirements, you will not be able to reuse your past 5 passwords.
Q: I created a complex password but was met with an error "Password may not contain more than 3 consecutive characters from Email". What does this mean?
A: Your complex password of choice should not contain more than 5 same consecutive characters that appear in your Email ID.
Example:
Email ID: jane20@tablecheck.com / restaurant123@gmail.com
Password: Jane2023! / Grant123Lee$
In the above scenarios, "ane20" and "rant1" had more than 5 consecutive characters in both the email ID and password of choice, therefore it cannot be applied.
Q: I got locked out of my account! What should I do?
A: You will be locked out of your account if more than 5 failed attempts to login occurs. To unlock your account, please refer to the email subjected as Unlock Account from no-reply@tablecheck.com that is automatically sent to your Email ID to unlock it. Alternatively, you may re-attempt logging in after 5 minutes of being locked out.
If you would like to receive the email instructions to unlock your account again, please enter your Email ID here.