Release Date: Thursday, 18 April 2024
| Feature Update | Easily move existing reservations from one venue to another with the enhanced Copy Reservation function. |
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For properties with multiple venues, there may be situations where guests change their minds and decide to dine in at a different venue from their original reservation.
In the past, it was possible to copy the reservation to a secondary venue, but this leaves the original reservation in the first venue. This caused many users to forget to delete or update the original reservation which led to confusion operationally.
With the latest release, upon copying the reservation to a different venue, the system also updates the original reservation's status, reducing the number of steps required to make this happen.
Notes About Copied Reservation
- Updating the original reservation's status to Deleted will ensure that reservation is no longer valid, and will not send any cancellation notice to the diner nor add to the cancellation count on the diner profile.
- Payments (if any) from the original reservation do not get copied to the new reservation.
- In the event you are updating the reservation status of the original reservation which a payment to Cancelled, Deleted or No Show, the system will prompt you to update or process the exisitng payment which you can ignore if you wish to keep it.
- When copying a reservation to a new venue, aside from Payments (if any) which does not get copied to the new reservation, table assignment and course order menus will also not be copied.
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