If you're using the CTI pop-up feature, you can view call history reports by exporting to Excel the call details such as the date, time, duration, customer phone numbers, etc.
1．Click [Phone Calls] from the menu on the left side of the Settings screen.
2．Set the ①Franchises, ②CTI Phones, and ③Date Range (up to 31 days).
If Checking Call History
3．Set the parameters and click the green [Search] button to display the call history down below.
Keep in mind that there is a limit to the number of calls that can be displayed at one time, so click the blue [Create Report] button to see all entries at once.
If Generating a Report
3．Set the parameters and click the blue [Create Report] button.
4．To open the report, click the download link that will be sent to your registered email address. Be aware that the link expires in 24 hours.
5．The report will appear in the following format if opened in Excel.
| Row 1 Name | Description |
| ID | Call Record ID |
| Franchise ID | The ID of the Franchise |
| Franchise | Name of the Franchise |
| Venue ID | Venue ID |
| Web ID | Web ID |
| Venue | Name of the Venue |
| Status | Type of CTI used |
| Start Time | Start time of the call |
| End Time | End time of the call |
| Duration | Duration of call in seconds |
| CTI Number | The CTI phone # starting with the country code |
| CTI Number (National) | The CTI phone number |
| Customer Number | Customer phone # starting with the country code |
| Customer Number (National) | The customer's phone number |