In recent years, the frequency of using Social Media as a means of collecting and searching for information on restaurants has increased rapidly. Among them, Facebook and Instagram are widely used by smartphone users and younger generations as a highly reliable tool that allows you to easily check the latest information.
With that in mind, we have worked to make the integration between Facebook and Instagram available to all clients in support of the continued usage of Social Media platforms as an outreach to diners!
This article covers the following topics:
About the Integration
This integration allows you to setup the Reserve button on your business pages on Facebook and/or Instagram, allowing diners to immediately reserve their seats at your restaurant when stumbling upon your restaurant page at a quick tap of a button.
Reservations made through this integration from either platforms will be seamlessly imported into your TableCheck Manager with either TableCheck (Facebook) or TableCheck (Instagram) automatically indicated as reservation channel.
This will also give you as the restaurant the ability to analyze the numbers of reservations coming through these platforms from our Monthly report.
Set-Up Methods
There are 3 different ways you may go about setting up the Reserve button on your business page for Facebook and/or Instagram.
Please pick a preferred way below, and follow the steps listed under each method to complete your setup.
- Only Facebook/Instagram business accounts can be linked.
- To learn how to create business pages or to switch from a personal account to a business one, please refer to these pages for Facebook and Instagram.
- Only one Facebook and one Instagram account can be linked to each TableCheck shop.
- Method 1: Modify Business Integrations permission has to be enabled for your User Role in order to access the required settings.
- Method 2: Access to the Reserve button setting on Facebook is restricted to the person who created the page.
- Method 3: Only 1 action button can be set on Instagram. Should your account already have a "Order Food" button, that has to be removed in order to setup the "Reserve" button.
Method 1: Setting Up via TableCheck Settings
1. Select on the Shops setting located on the left panel.
2. Click on the New Business Integration button to get started.
3. Indicate the shop you wish and connect your Facebook/Instagram account to, and click on Create Business Integration to proceed.
4. Click on the Connect button to be redirected to Facebook to connect your business page.
5. You have now been redirected to Facebook. You may continue in this account or click Log in to another account if this is not your Business Account.
6. Review the integration notes and click Continue to proceed.
7. Review the settings indicated and click Continue to proceed.
8. Review the permission note indicated and click Next to proceed.
9. You should see the following screen upon successful connection. You may now click Done to be redirected back to TableCheck Settings.
10. Proceed to your Business Account page and click on the Edit Reserve button, and select on the Test button option.
11. Your TableCheck reservation page should open up in a separate tab. Please verify that the linked page is correct.
Method 2: Setting Up via Facebook
1. Log into Facebook and select on the Pages option on the Homepage menu list.
2. Go to your page and select on the +Add a Button option to begin.
3. From the Edit Action Button menu, please select the Book Now option as highlighted below.
4. Proceed by selecting the option to Connect Another Tool.
5. Select on TableCheck as your option from the providers list.
6. Review the integration notes and click Continue to proceed.
7. You will now be routed to TableCheck Settings in a separate window. Proceed to log into your account.
8. Indicate the shop you wish and connect your Facebook page to, and click on Create Business Integration to proceed.
9. You should now be re-routed back to your Facebook screen to review the settings accordingly. Click on Continue to proceed.
10. Review the permission notes indicated and click Continue to proceed.
11. You should see the following screen upon successful connection. You may now click Done to close the window.
12. Proceed to your Business Account page and click on the Edit Reserve button, and select on the Test button option.
13. Your TableCheck reservation page should open up in a separate tab. Please verify that the linked page is correct.
Method 3: Setting Up via Instagram
- Ensure you are attempting the steps below from the Instagram app via your mobile phone.
- Ensusre your Instagram app is updated to the latest version.
- Only one Facebook and one Instagram account can be linked to each TableCheck shop.
1. Click on the Edit Profile button on your Instagram business profile from your Instagram app.
2. Select the Action Buttons option to begin.
You may check out Instagram's regulations here.
Should you comply to all regulations and are still unable to setup the Action Button, kindly follow the steps here to report a problem via your Instagram app.
3. Select the Reserve option to proceed.
4. Select on TableCheck as your option from the providers list.
5. You will now be routed to TableCheck Settings in a separate window. Proceed to log into your account.
6. Indicate the shop you wish and connect your Facebook page to, and click on Create Business Integration to proceed.
7. You will now be redirected a confirmation page. Click on Continue as [your Account Name] to proceed.
8. Review and confirm the settings by selecting the Continue button.
9. You should be able to view the connection indicated as below upon successfully linkage.
10. Your Instagram business profile should now display the Reserve option as seen below.