Create/ edit user account

This article describes how to create a new user account & edit an existing user account for your property/ venue(s). 

Setting up

1. Click Review User Accounts in Home page on TableCheck Settings system. 

Alternatively, you can also go to User Accounts under Users in the left panel.

2. Click New User under User Accounts.

3. Enter the user details in the respective fields and click Create when done.

Enter values in the respective fields. 

1. First Name & Last Name

You can choose to enter both or only one of them, as per your preference.

Avatar: By setting an avatar (icon), you can display an image next to the name of the person making the reservation.

2. Email

Enter the email address for the user, this will also serve as the user's login ID.

Please note:

• If you choose to use a fake/ dummy email address as your login ID, you will not be able to reset your password via the Forgot Your Password link.
• When choosing to enter a fake email address, please refrain using domains such as hotmail or gmail, as they may belong to real accounts.

Language: Set the default language for the user. When the user logs into TableCheck, it will be displayed in the specified language.

3. Password

Enter a password that complies with all the mentioned password rules. Also please note that the password cannot contain more than 5 consecutive characters from the user's email ID
(e.g. If the email ID is jane20@tablecheck.com, the password "Jane2023!" or "check2023$" will not be accepted).

Depending on your venue's configuration, the date where the system will prompt a user to update your password may vary. (Password update is usually prompted once every 4 months.)

Should 5 failed login attempts be exceeded, the user account will be locked. To unlock the account, please refer to the email with subject as Unlock Account from no-reply@tablecheck.com that is automatically sent to the user's email ID to unlock it. Alternatively, the user may re-attempt logging in after 5 minutes of being locked out.

If a user would like to receive the email instructions to unlock the account again, he/ she can enter the email ID here.

When the new user is logging in for the first time, the system will prompt them to change their password.

4. Venues & Roles

You can assign the created user to specific venues and grant appropriate permissions.

Primary Venue: Select the venue that will open first when the user logs in.

Role: Select the role this user should have in the primary venue. 

Access to all venues: If enabled, the user will be able to access all venues in this franchise with the permissions set for the primary venue.

Venue-specific roles: If the user doesn't need the access to all venues , click Add Venue Role to add the specific venues and and enter the role for every specific venue from Select role. The venue-specific role will take precedence over the role selected under Primary venue.

Click here to know permissions under each role. 

5. Advanced Settings 

Clicking the arrow next to Advanced Settings will display the following settings that are hidden by default.

6. Clock mode

If your user is more comfortable in a clock mode different from the venue's default, you may select so here. The different clock mode will only apply to this user.

7. Hidden User 

This function hides this user's name from the user list. Click here for more details on this functionality.

8. TOTP (time based one-time password)

In addition to the login ID and password, you can make it mandatory to enter a one-time code displayed on the Google Authenticator app. For more details on two-factor authentication, please refer to the two-factor authentication guide here.

Creating A New Update User Changing Your Login Details List of Permissions