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SMS Customization

What is SMS Customization?

The TableCheck system has default text for each of the SMS types that are sent to the diners. However, venues are able to customize the SMS content to accommodate various factors, such as the country in which your venue is located, the type of restaurant, etc.

 

 

　Items Included　

Venue Name Format of the venue name
Contact Format of the phone number, e-mail address, etc.
URL Placement of reservation URLs and other links
Date Date format for reservation, billing, and waitlist.
PAX Party Size (Adults, Seniors, Kids, Babies)
Customer Format of customer name (Surname - First Name - Full Name)
Misc. Display special requests and reservation ID.

Sample SMS　*The venue name will appear as "TEST" in the following screenshots.

Reservation

TableCheck Link

TableCheck_Link.png

*This type of SMS can be sent by the venue manually, or automatically for venues using the Miseban tool with Twilio.

Reservation Accepted

Reservation_Accepeted.png

Reservation Amended

Reservation Amended.png

Reservation Cancelled

Reservation Cancelled.png

Reservation Confirmation

Reservation Confirmation.png

*This confirmation SMS is sent out automatically one day before the reservation.

  

Reservation Reminder

Reservation Reminder.png

*This reminder SMS can be set up in addition to the confirmation SMS as desired by the venue.

Additional Reservation Reminder

Reservation Reminder-2.png

*This SMS can be sent in addition to the Reservation Reminder.

Reservation Info

Reservation Info.png

*This SMS sends reservation details from TC Manager.

Reservation Notice

Reservation Notice.png

*This SMS can be sent from TC Manager either individually or as a general notice from the venue.
Waitlist

Waitlist Queue

Waitlist Queue.png

Waitlist Called

Waitlist Called.png

Waitlist Called Reminder

Waitlist Called Reminder.png

*This SMS is sent when the waitlist reminder is set to repeat.

Waitlist Expired

Waitlist Expired.png
Payment Request (Credit Authorization)

Card Request Completed

Card Request Completed.png

Card Request

Card Request.png

Card Request Reminder

Card Request Reminder.png

Card Request Expired

Card Request Expired.png

Card Request Skipped

Card Request Skipped.png

*This SMS, which includes the same text as a normal reservation confirmation, is sent when a reservation is created manually and the venue staff skips inputting the diner's payment info.

  
Payment Request (Prepay)

Payment Received

Payment Request Completed.png

Payment Request

Payment Request.png

Payment Request Reminder

Payment Request Reminder.png

Payment Request Expired

Payment Request Expired.png

Payment Request Skipped

Payment Request Skipped.png

  
TableCheck Contactless Pay *Only available in Japan

Contactless Pay: Link

Contactless Pay_Link.png

Contactless Pay: Auto-Pay Completed

Contactless Pay_auto.png

*If the diner has a registered credit card and books while logged into their TableCheck account, payment will be automatically processed after the payment request is sent from TC Manager.

Contactless Pay: Payment Completed

Contactless Pay_complete.png

*This SMS is sent after a payment request is sent from TC Manager and the diner completes the payment manually.
  
Customer Survey

Survey Request

Survey Request.png

  
Thank You SMS

Reservation Thank You

Reservation Thank You.png

  

 

Who can use SMS customizations?

Anyone using the TableCheck system can customize the SMS in any of the available languages.

 

Is there extra cost involved with it?

There is no extra cost for customizing the SMS. However, if the SMS text extends beyond 160 characters for English and 70 for languages with double-byte characters (65 for Simplified Chinese), the SMS may be split into multiple messages, which will also increase the cost of sending the SMS accordingly.

 

How can I start using it? How can I submit the desired SMS content?

Below are the forms for each language, in which you can enter the desired text for each SMS type.

The forms are different based on whether or not you are using Payments on TableCheck, i.e. the CNP (Credit Card Integration) feature.

To learn more about the Payments feature, please refer to this article.

 

For example, if you wish to customize the SMS text in English and Thai, please fill and submit 2 forms. TableCheck staff will customize the template(s) and get back to you.

Language Without Payments With Payments 
English
 
Click here 
 
Click here 
 
Thai
 
Click here 
 
Click here 
 
Bahasa Indonesia
 
Click here 
 
Click here 
 
Korean
 
Click here 
 
Click here
 
Traditional Chinese
 
Click here 
 
NA
 
Simplified Chinese
 
Click here 
 
NA

 

For any queries regarding the feature, please reach our Support Desk at global-support@tablecheck.com

 

 

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