You are able to generate and export a report for SMS Messages that were sent out by the system for your outlet(s).
Please note that your user account has to have View Customer Contacts permission enabled in order to access this report.
To learn more about roles and permissions, please refer to our article here.
To learn more about roles and permissions, please refer to our article here.
This article covers the following topics:
Generating the Report
1. Select on the SMS Messages setting located on the left panel.
If you are currently on a different settings page, kindly first proceed to the settings page by clicking the Setup wheel icon (located on the top right hand corner), → Settings to get to this page.
2. Fill in the fields to filter for the data you would like generated in your report accordingly.
Please note that the Date Range indicated should not exceed 31 days.
3. Generate your report by clicking on Search to simply view the results on TableCheck Settings, or Create Report where a download link to the report will be sent to you via email as per your login ID.
Please note that the results generated by the Search option only shows limited records, therefore if there are many enteries, it is advisable to select the Create Report instead.
List of Message Types
|
Message Type |
Trigger Conditions |
| TableCheck Link |
This is sent when the TableCheck SMS function is initiated.
|
| Reservation Accepted | This is sent when a reservation has been made either via TableCheck booking page, or manually by shop staff. |
| Reservation Amended | This is sent when the diner makes changes to their reservations through the TableCheck booking page. |
| Reservation Cancelled | This is sent when the diner's reservation has been cancelled. |
| Reservation Confirmation | This is sent at 12pm a day before the diner's upcoming reservation, if the diner has made their reservation at least 24 hours before time of reservation. |
| Reservation Reminder | This is sent at 12pm a day before the diner's upcoming reservation if condition is not met for Reservation Confirmation message type. |
| Reservation Info |
This is sent when the Reservation Info SMS function is initiated.
|
| Reservation Notice |
This is sent when making use of the Reservation Notice function.
|
| Payment Request | This is sent when Prepayment is required to be made to secure the reservation. |
| Payment Request Expired | This is sent when Prepayment was not made prior to the Expiry Time the venue has set. |
| Payment Request Reminder | This is automatically sent after several hours of non-payment as a reminder. |
