You are able to generate and export a report for SMS Messages that were sent out by the system for your venue(s).
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Quick Look Navigation: TableCheck Settings > Messaging > SMS Messages |
This article covers the following topics:
| Note: In order to access this report, your user account should have View Customer Contacts permission enabled. Click here to learn more about roles & permissions. |
Generating SMS Report
1. On TableCheck Settings, go to Messaging > SMS Messages.
2. Select/ enter the values in the displayed fields.
Please note that the Date Range should not exceed 31 days.
Message types are described later in this article.
3. Generate your report by clicking Search or Create Report.
a. Search
If you select Search, you will see the SMS records on the same page.
b. Create Report
If you select Create Report, the report will be sent in a downloadable link via an email to the logged-in user. A sample email is shown below.
| TIP: Search shows only a limited number of records, hence if there are many entries it is suggested to select Create Report instead. |
Message Types
|
Message Type |
Trigger Conditions |
| TableCheck Link |
This is sent when the TableCheck SMS function is initiated. |
| Reservation Accepted | This is sent when a reservation has been made either via TableCheck booking page, or manually by shop staff. |
| Reservation Amended | This is sent when the diner makes changes to their reservations through the TableCheck booking page. |
| Reservation Cancelled | This is sent when the diner's reservation has been cancelled. |
| Reservation Confirmation | This is sent at 12pm a day before the diner's upcoming reservation, if the diner has made their reservation at least 24 hours before time of reservation. |
| Reservation Reminder | This is sent at 12pm a day before the diner's upcoming reservation if condition is not met for Reservation Confirmation message type. |
| Reservation Info |
This is sent when the Reservation Info SMS function is initiated. |
| Reservation Notice |
This is sent when making use of the Reservation Notice function. |
| Payment Request | This is sent when Prepayment is required to be made to secure the reservation. |
| Payment Request Expired | This is sent when Prepayment was not made prior to the Expiry Time the venue has set. |
| Payment Request Reminder | This is automatically sent after several hours of non-payment as a reminder. |