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Experiences Feature

Overview

When a diner begins their booking journey, the menu shown in the reservation flow is automatically filtered based on the date/time/pax submitted, not allowing venues to promote and attract diners to special events or increase reservations at non-peak times with special discounts.

The Experiences feature allows merchants to create individual pages for special offers/promotions to be showcased to potential customers. Using this feature, merchants will be able to attract customers to their special events/promotions and diners will be able to easily discover and book special offers/events at their favorite venues that are outside of the filters they had originally set.

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Setting Up

Step 1: Access TableCheck Settings>Menus

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Step 2: Create a menu item or select an existing menu item that you would like to add to the Experiences showcase and select the Edit option.

Step 3: In the Online tab, fill the checkbox next to “Enable Experience Page“

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Step 4: Once you fill the checkbox, a URL to the page will be shown below it.

  1. Use this link to share the Experience page to social media pages, websites, etc.

  2. Edit the “Web ID“ field to customize the URL

Once the Experience page has been enabled for more than one menu item, the “Experiences“ button will become available so that you can view how they appear.

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Menu List

You can also create a custom collection of Experience pages by adding the desired experiences to a Menu List and selecting “Enable Experience Page“ in the list details.

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Please note: Only menu items that already have Experience Pages enabled can be added to a Menu List with the Experience Page enabled.

Once the Experience Page is enabled for a Menu List, three new fields will become available:

  1. Title: This will be displayed as the title of the Experience Page.

  2. Description: The details of the experience that will be displayed below the title.

  3. Banner Image: Uploading an image here will override the theme image to be displayed in the Experience Page. If no image is configured here, the theme image will be displayed.

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Customer Experience

Clicking a Specific Experience’s URL

  1. The customer will see the specific experience’s page with the details below:

    • Menu item image

    • Title (menu item name)

    • Credit card icon (if required)

    • Tagline (if applied)

    • Description (if applied)

    • Experience conditions (Available dates, days of the week, mealtimes, duration, etc.)

    • Additional information (how to redeem, fine print)

    • Venue map

    • Website (Venue > Contact > Website)

    • Phone number

    • “Book Now” button with the price (always displayed at the bottom of the screen)

  1. When the diner clicks the “Book Now” button, they will be sent directly to the availability confirmation page, skipping the standard menu page, as it it already selected with the experience.

    • Details in the page such as the date, pax, and time will automatically filtered to match the experience’s conditions.

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  1. Once the customer clicks “Find Availability“, they will see the “Finalize Booking“ page, the same as if they were making a standard reservation, to provide information such as their names and contact information and to answer any questions from the venue.

  1. Once the customer clicks “Confirm Booking“, they will see their reservation’s details in the Completion Page, the same as a standard reservation.

    • Customers can edit the details such as the date and time of an experience reservation in the same way as standard reservations, as long as the changes are within the experience conditions.

 

Clicking an All Experiences or Custom Collection (Menu List) URL

  1. The customer will see the venue’s All Experiences or custom experiences collection page with the details below:

    • Theme banner (or custom Banner Image if applied)

    • Title (“Choose an experience”)

    • Individual experience cards

      • Menu item image (if applied)

      • Experience name

      • Credit card icon (If applied)

      • Tagline (if applied)

      • Description (if applied)

      • Experience conditions (Available dates, days of the week, mealtimes, duration, etc.)

      • Price

      • View Details button (the entire card is clickable)

  1. Once the customer clicks on an experience, the Clicking a Specific Experience’s URL flow begins.

If a customer accesses the All Experiences page but no experiences are available, they will see “No experiences available“ with a “Make a reservation“ button.

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