You are able to generate and export a report for WhatsApp Messages that were sent out by the system for your venue(s).
Please note that in order to access this report, your user account should the Export Other Data permission enabled.
Click here to learn more about roles & permissions.
This article covers the following topics:
Generating WhatsApp Messaging Report
1．On TableCheck Settings, go to Messaging > Reports.
2．Select the WhatsApp tab at the top of the screen, set your criteria, then select Search to view results, or select Create Report to export data.
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Create Report - A download link will be sent to you via email to your login email address.
(This link will remain valid for 24 hours.) -
Search - Message logs will be displayed on your TableCheck screen.
As there is a limit on the number of entries which can be shown on the result screen, should you require the view of all records, kindly use the Create Report option instead.
Please note the following
- The searched Date Range must not exceed 31 days.
- The maximum number of records that can be exported each time is 2,000 per export.
WhatsApp Messaging Template Samples
| Message Type | Trigger Conditions |
| Booking Link | This is sent when the TableCheck WhatsApp function is initiated. |
| Reservation Accepted | This is sent when a reservation has been made either via TableCheck booking page, or manually by shop staff. |
| Reservation Accepted by Merchant | The reservation confirmation WhatsApp sent when a shop changes the status of an online reservation from "Unprocessed" to "Confirmed", or when the user taps the "Confirm" button below. |
| Reservation Amended | This is sent when the diner makes changes to their reservations through the TableCheck booking page. |
| Reservation Cancelled | This is sent when the diner's reservation has been cancelled. |
| Reservation Confirm | This is sent at 12pm a day before the diner's upcoming reservation, if the diner has made their reservation at least 24 hours before time of reservation. |
| Reservation Reminder | This is sent at 12pm a day before the diner's upcoming reservation if condition is not met for Reservation Confirmation message type. |
| Reservation Info | This is sent when the Reservation Info WhatsApp function is initiated. |
| Reservation Notice | This is sent when making use of the Reservation Notice function. |
| Payment Rollback | This is sent when a payment rollback occurs. |
| Payment Failed | This is sent when a payment failure occurs. |