It is very common and normal to accumulate a number of duplicate profiles in your database over a period of time.
Duplicates appear for a number of reasons from user error, to diners using multiple reservation platforms.
Getting rid of duplicate profiles is essential in maintaining a useful and up-to-date database.
We recommend using this function to weed out the potential duplicated profiles within your database monthly/bi-monthly.
This articles explains how to
Find Customer Dupes
This function can be found in the Customers tab.
In this feature, the system generates a list of all potential profile duplicates within your customer database.
Every potential duplicate entry is given a score that translates its likelihood of being a duplicate.
The higher the score, the more likely it is a duplicate.
If you are sure that an entry is indeed a duplicate, you may choose to combine the two profiles with the Merge button.
Alternatively, you may choose to ignore an entry by selecting on the Not A Dupe button, to hide it from appearing in this list in the future.
You may use the search field to look for possible duplicates of a certain phone number or email address here. Search requirements can be toggled between Starts With or Contains.
Search results may also be filtered via the following fields.
The Show All button displays all duplicate entries that were once ignored when clicking Not A Dupe.
Such entries will be shown in gray, and can be unhidden by clicking the Undo button.