You are able to key in your credit card information upon making a reservation.
The aim of this feature is to reduce the chances of last minute cancellations and be covered in the event of no-shows.
You are able to impose the function through a number of ways such as (but not limited to);
- When a booking is for a group
- Based on particular menus (set menus/private room bookings)
- Bookings made by international guests
※ The ability to turn this function on/off is set by TableCheck. Please contact us at email@example.com for assistance.
You are able to claim* the cancellation fee from the credit hold upon customer's cancellation or when no-show occurs.
You may claim either charges of equal or partial of the deposited amount via the Manager system in the "Payments" tab upon reservation time**.
This is not done automatically. On the day of the reservation, you are still required to process the charge manually where necessary.
* The deposited amount is not charged upon the creation of the reservation, or between the deposit holding period.
** You are unable to charge a greater amount than what was deposited. For additional collaterals, please charge directly at your store.
Alternatively, you may choose to collect payment upon making the booking.
It is not necessary to process this transaction on the day of the reservation as amount is already charged.
In the event of a refund, you may do that via the Manager system in the "Payments" tab.
※ Please note that only full refunds are possible.