The credit card payment function allows your venue to collect payments in a form of either a prepayment or a credit card pre-authorization.
Payments can either be collected during the online reservation process or requested through a link either via email or SMS for manual (phone) reservations.
The aim of this feature is to reduce the chances of last minute cancellations and for the venue to covered in the event of no-shows.
Here are some other scenarios you are able to impose a prepayment or pre-authorization for:
- When a reservation for x number of people and above is made
- When a particular menu(s) is ordered (set menus/private room bookings etc.)
- When a reservation is made by international guests
Prepayments allow you to collect payment in advance for the menus ordered for the reservation.
The payment is then held in the payment gateway (Stripe, Omise, GMO etc,) you have integrated with through TableCheck, and can be transferred to your bank account at a later date.
If a prepayment for a course menu has been captured upon booking, a payment will no longer be required upon dine in, for the menu already charged.
In the event a refund should be made, you may also manage this directly from TableCheck Manager.
Pre-authorizations allow you secure / hold an amount of your choosing on the diner's credit card. A pre-authorization placed on a credit card simply reduces the owner's credit limit, and is therefore not considered an actual charge.
Should the diner opt to use a debit card or prepaid card, the pre-authorization will seem like a charge only to disappear after the hold is released after 2-14 business days (varying from bank to bank).
In the event of a last minute cancellation or a no-show, the venue is able to charge a cancellation fee to the diner's credit card through the pre-authorization. This can either be for a part of or the full pre-authorized amount.