Pre-authorization holds are taken as a safety measure for the restaurant to be covered in the event of last-minute cancellations or no-shows.
The venue may follow the steps in this article to learn how to void / release these pre-authorization holds in the event where the diner arrives for their reservation, or when sufficient cancellation notice is provided by the diner.
This article covers the following topics:
Diner Arrives for Reservation
Voiding from Payments tab
1. From TableCheck Manager, move to the Payments tab, and find the Unprocessed entries.
2. Click on the Void button of the corresponding reservation's pre-authorization hold you would like to release.
3. Click on the Void button to confirm release of pre-authorization hold.
Voiding from Reservations Details
1. Select on the reservation you wish to void the pre-authorization for.
2. Move to the Payments tab seen on the Reservation window.
3. Select the Void button to release the pre-authorization hold for this reservation.
4. Click on the Void button to confirm release of pre-authorization hold.
Sufficient Cancellation Notice (No Cancel Fee Applied)
Voiding from Payments tab
1. Go to the Payments tab, and move to the date of the reservation to be cancelled.
2. Locate the reservation to be cancelled in the Auth Hold tab, and select the reservation status of the booking.
3. Change the reservation's status to Cancelled.
4. Click on the Void button to confirm release of pre-authorization hold.
Voiding from Reservations Details
1. Locate the reservation which has to be cancelled, and select the reservation status of the booking.
2. Change the reservation's status to Cancelled.
3. Click on the Void button to confirm release of pre-authorization hold.